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GE Money Bank Feedback - Unfair business practices - WALMART CREDIT
GE Money Bank Feedback

GE Money Bank Feedback

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Unfair business practices - WALMART CREDIT


In Dec 2011 I attempted to make a payment through my iPhone 3 weeks ahead of due date. A week later, I receive a notice that the payment was rejected. A call to the bank from which the account was drawn reflected the account security questions had been changed. I requested that the account should be frozen until I could determine why and if any funds had been removed. I discovered that the bank has problems with iPhone/i Pad technology and so the payment was rejected due to the account being frozen at my request even though I paid the same amount due through another account with no problems. She said she could repair the account. She later said her manager stopped her actions and I would have to submit something in writing which would take 2-3 weeks. Her supervisor, Carla said that nothing could be done and the account was closed. Her supervisor, Joe stated I would be "considered" for a new account but that this will reflect on my credit history. I have had this account for 10 years and have never missed a payment or have been late. Joe said because this one transaction was rejected twice within 12 months, my account will automatically be closed.


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Comments


GECapitalCares says: (6 years ago)
 0
Billy - I responded to your post on another site, and believe we were able to resolve your issue when you spoke with an escalated support representative yesterday.

We'd like to speak with you again to ensure this has been resolved. Please email us at gecapitalcares@ge.com if you have additional questions or concerns.

Thank you for reaching out.

Regards,
Nicole
GE Capital






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