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GE Money Bank Complaint - Terrible GE Customer Service - Credit
GE Money Bank Complaint

GE Money Bank Complaint


Terrible GE Customer Service - Credit

This review has been resolved or replied to by this company.
Terrible customer service. We missed the due date for a payment. We immediately paid the amount due 8 days later. Our next bill had a late fee. Fine. We were late and paid. Following bill had another late fee. We called and the customer service representative,Narayan, was totally clueless and rude. When asked whey were were getting a second late fee she said we were delinquent for 2 months. I had all bank statements for the last 6 months in front of me and asked which months we were late. She told me about the July late payment. I agreed. Then asked about the second late payment. She made up a lie and said we were late for August as well. I said I have a bank statement that shows you received payment on the 13th, 2 days before the due date. She just kept insisting that we were delinquent on numerous payments and should pay the late fee. Very rude individual who needs more training. I will never do business with this company again. I'm going to close this account as soon as possible and will never do business with companies that use GE Money for credit cards.

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GECapitalCares says: (7 years ago)
I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 092811_mu

For your security, please do not include your account number in your email.

GE Capital

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