Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
GE Money Bank Complaint

GE Money Bank Complaint



This review has been resolved or replied to by this company.
HORRIBLE CUSTOMER SERVICE! We missed the due date for a payment due on the 8th of the month. I iimmediately paid the amount due on the 16th over the phone with a customer service rep who also reversed the late fee that was assesed to our account and I was told nothing would change on our account as we are valued customers and have never missed a payment before. The next bill also had a late fee in the amount of $35 which was $10 more than the 1st late fee that was reversed. I called and the late fee was reversed again, they apologized on behalf of GE. Following bill had another late fee. I called again, not very happy by now and the customer service representative was really rude and refused to help. When asked why we keep getting late fees she said we are not making our minimum payment amount that is due. The minimum amount due on our bills is the mimimum plus the late fee from the month before so I just pay the minimum and then call and have the fee reversed. Am I going to have to do this every month until the balance is paid off? She said if I had never been late in the first place none of this would be happening, I agreed I was late, but the fee was reversed. I usually my payments a couple days before it's due and she said that is also causing the fee problem and not to pay it until the due date???? I finally asked for a supervisor who was just as bad. I am closing this account as soon as I can and will never do business with GE Money or any company that uses it for credit cards. I'm also going to make sure as many people know about this as possible.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to GE Money Bank
SUBMIT a ticket
for GE Money Bank
WATCH videos
for GE Money Bank
More GE Money Bank Reviews and Complaints MORE reviews and complaints
for GE Money Bank


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



GECapitalCares says: (7 years ago)
** To expedite your case, please ensure to provide Reference code DM 043012_mu_Missy**

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

GE Capital

login with Facebook and share your reviews

More GE Money Bank reviews

Similar reviews



Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team